KUALA LUMPUR: Adding to its growing list of accolades, Sunway Velocity Mall was recently conferred a 2018 TripAdvisor Certificate of Excellence.
Currently in its eighth year, the achievement celebrates businesses that have earned great traveller reviews on TripAdvisor over the past year. Certificate of Excellence recipients include attractions, restaurants and accommodations located all over the world that have continuously delivered quality customer experience.
The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travellers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
With a build-up area of 1.4 million sq ft, Sunway Velocity Mall boasts a total of 7 floors that house some 405 retail outlets. The shopping centre has a strong focus on F & B, fashion and retail-tainment with its 133 fashion, 42 beauty & healthcare, and 123 food & beverage outlets making up more than 80% of total offerings.
Sunway Velocity Mall is also strategically located within the Sunway Velocity integrated development in Cheras/KL South, one of the most populous townships in the Klang Valley. The development sits a mere 3.8 km from the KL City Center and is flanked by Jalan Cheras, Jalan Shelly and Jalan Peel. Easily-accessible through major roads and highways, the development is well-serviced and connected all around by public transportation including 1 LRT and 2 MRT interchanges.
The mall’s able and amiable customer care team coupled with first-class in-mall facilities like buggy services, squeaky clean wash and baby rooms and ample resting areas continue to receive consistent public praise as well.
The Ground Floor of the mall is also seamlessly connected to Sunway Velocity Hotel, granting visitors and tourists from the hotel easy access into the mall. An express café, boardroom, outdoor infinity swimming pool and 24-hour fitness center are some of the other key features of this 351-room, 4-star business hotel.
The mall also takes pride in constantly bringing highly experiential community-centric events and happenings to its patrons both on-ground and online via its social media channels. From colouring contests to spelling bee and story telling competitions for kids, interactive shopping-driven engagements like spin the wheel redemptions, a life-size plinko carnival game and eye-catching fashion shows for adults are also some the mall’s signature activities.
“From the bottom of our hearts, we are indeed honoured to be bestowed this esteemed global accolade,” said KS Wong, Senior General Manager of Sunway Velocity Mall in receiving the award.
“Since opening in December 2016, we have certainly enjoyed a challenging yet remarkable journey that has now been made even more significant with this award, which wouldn’t have been possible without the support of our patrons and social media followers, who will continue to be the focal point of the mall’s efforts to deliver only the best,” he added.